Since Devulture.com is providing intangible irrevocable
(Digital) products we don’t give refunds once the order is accomplished and the product is
delivered. As a buyer you’re responsible to understand this upon purchasing any of products
at our website and buyer should be sure before making any purchases. Anyway, we understand
that exceptional circumstance can arise with regard to the character of the product we
provide.
We will only do refunds on following
circumstances:
Non-delivery of the product: due to the emailing
issues of your email provider/mail server you may not receive the delivery email from
us. In this case we recommend you contacting us for assistance. Claims for non-delivery
should be submitted to our Billing department in writing within 6 days from the order
placing date. Otherwise the digital product will be considered received and downloaded
and therefore no refund issued.
Download and unzipping/extracting issues: It may
take in to place when you’re facing problems while downloading the digital product or
its extracting. Claims regarding those issues must be submitted through our contact
form. Failures to inform us within 4 days from the purchase date will result in your
refund being declined.
Major defects: although every product is fully
tested before publish, unexpected errors may occur. Such errors & issues must be
submitted through our contact form. We reserve the right to rectify the error within 48
hours. If any deficiency is occurred and we fail to rectify it within 48 hours from the
date of initial complaint letter/notification submitted by a buyer, the refund will be
given to the buyer in full without any compensations or reimbursements. OR, at buyer’s
choice, replacement of the product of the same or around the same value can be offered.
We are checking support emails every morning and we are
striving to give professional support to all of our buyers in a timely manner. Please give
us time 12-24 hours to get back to you on the problem.
We'd like to thank you for ordering our digital products
and also for your continued support!
If you need to contact us, just send us an email message
using this contact form. Try to be as specific as possible if you are applying for a refund
from us. Any application for a refund should be submitted with detailed reasons explaining
why you applied for a refund. Please just make sure that your request doesn't contradict our
Terms & Conditions.
